Service and CRM lesson from dentists, gas station attendants and tyre dealers
About twenty years ago, as I started my carrier in the automotive field, I was clearly told that Dealers, would have always done more business on the After Sales and on mortgages.
More in general the “Service” would have been the real key point of incomes in a medium and long term.
From the simple inspection to the MOT, the tire change, the insurance, the second handed car for the young driver, the bodywork repairs or the installation of a new surveillance system.
As you can imagine, we go far from the After Sales concept and we enter in the Service field at 100%.
Not few years are gone now and that idea is now a reality: everyone knows that incomes on the “Metal” are hilarious and don’t repay not… Read the rest
Safety of Vehicles in the European Union
After 10 years from the first introduction of the regulations about General Safety and Pedestrian Safety, the European Union introduces a new one about the General...
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things together.
For...
Self-driving even at sea
While the route of cars with self-driving proceeds towards trials, agreements and insurance and legislative formulations, nautical and commercial shipping fields...
The possible evolution: from workshop to the web
Car dealerships today are one of the few economic realities which haven’t totally understood the Web potential, as well as the social networks one, for their...
Alfa Romeo
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Enzo Ferrari: Power, Politics and the Making of an Automobile Empire
- 2018, the list of the most read posts on Automotive Space
Audi
-
2018, the list of the most read posts on Automotive Space
Also this year we like to publish the list of most read posts, from begin, of Automotive Space! I chose to publish the 10 most read posts to understand... - Continua »
- Automobile Museums 2.0?
- Luxury brand have been trouble with the strange sore... Tesla!
Bertone
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- 4860 - Auction Milano Autoclassica
- Bertone, the epilogue of the last coachbuilder
BMW
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- 2018, the list of the most read posts on Automotive Space
- What do I have to expect if I choose a hydrogen-powered car?
Books Reviews
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Dallara - It's a beautiful story
- Enzo Ferrari: Power, Politics and the Making of an Automobile Empire
Cadillac
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Bertone, the epilogue of the last coachbuilder
Chevrolet
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Customer Satisfaction? Fix It Again Tony!
- Time stays, carmakers go.
Chrysler
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Remember those great Volkswagen ads?
- FCA: the future after Marchionne
Citroen
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- What do I have to expect if I choose an electric car?
- Vintage car, historic car and "old car"...what's the difference?
Dodge
-
FCA: the future after Marchionne
It has been no more than 8 months, even if it seems more, from when the Market value of FCA with Ferrari and CNH has reached the value of 73 billion dollars... - Continua »
Ferrari
-
Dallara – It’s a beautiful story
Cesare Fiorio, Frank Williams, Mario Andretti, Jean Todt (and other racing drivers and managers) describe not one but several beautiful stories, all of... - Continua »
- Enzo Ferrari: Power, Politics and the Making of an Automobile Empire
- FCA: the future after Marchionne
Fiat
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Enzo Ferrari: Power, Politics and the Making of an Automobile Empire
- Remember those great Volkswagen ads?
Ford
-
Remember those great Volkswagen ads?
In 1959 Volkswagen was at a turning point: in the previous year it sold 150,000 Beetles in the USA, dangerously approaching the maximum result obtainable... - Continua »
- Vintage car, historic car and "old car"...what's the difference?
- Automotive factories, back to the roots?
Honda
-
Dallara – It’s a beautiful story
Cesare Fiorio, Frank Williams, Mario Andretti, Jean Todt (and other racing drivers and managers) describe not one but several beautiful stories, all of... - Continua »
- What do I have to expect if I choose a hydrogen-powered car?
- FCA: the future after Marchionne
Hyundai
-
What do I have to expect if I choose a hydrogen-powered car?
We have come to the end of my overview of alternative fuels, compared to the “classic” petrol and diesel, which we can currently find available... - Continua »
- What do I have to expect if I choose an electric car?
- What do I have to expect if I choose a hybrid car? (Parallel hybrid)
Infiniti
-
4860 – Auction Milano Autoclassica
4860 is the number of the registration given me by RM-Sotheby’s for the largest auction of cars, in according of the opinion of many, in the automotive... - Continua »
Insurance
-
The automotive dealers haven’t changed their core business yet
Excited by the increasing data related to the 2017, there are, however, automotive dealer, multi-brand, and service operators who are sulky and whiny. Of... - Continua »
Jaguar
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Vintage car, historic car and "old car"...what's the difference?
- Bertone, the epilogue of the last coachbuilder
Jeep
-
FCA: the future after Marchionne
It has been no more than 8 months, even if it seems more, from when the Market value of FCA with Ferrari and CNH has reached the value of 73 billion dollars... - Continua »
- Customer Satisfaction? Fix It Again Tony!
- QNX: the future and the present of the infotainment
Kia
-
What do I have to expect if I choose an electric car?
We have finally reached the third type of “alternative” power source, currently offered by OEMs on the market. After the well known sources,... - Continua »
- Old Europe, if you’re there knock once
- Brazil and the Fiat, a 2012 record
Lamborghini
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Dallara - It's a beautiful story
- The Concorso d’Eleganza Villa d’Este: Cars Elegance without time
Land Rover
-
QNX: the future and the present of the infotainment
QNX Software Systems Ltd is released by BlackBerry leading provider of operating systems, middleware, development tools and professional services for integrated... - Continua »
- Land Rover. Innovation takes a step forward
- Jaguar: new models and engines
Lexus
-
Automotive factories, back to the roots?
We must get over it: the automobile, as we lived it, will disappear. Today we look with curiousness at former cars, which actually were carriages to which... - Continua »
- Electric hybrid vehicles and their consumptions
Maserati
-
Enzo Ferrari: Power, Politics and the Making of an Automobile Empire
Among the merits of this book there is the description of Enzo Ferrari during his first forty years, before he became the most acclaimed, successful (and... - Continua »
- 2018, the list of the most read posts on Automotive Space
- FCA: the future after Marchionne
Mazda
-
Interview with Wojciech Halarewicz, CEO of Mazda Italy – 2nd Part
…the first part of the interview Do you think it is possible to produce vehicles by industries with more agile organizations than those currently... - Continua »
Mazzanti
-
The spy shots of the new Mazzanti Evantra
A few days ago I had occasion to see closely the by now legendary Evantra 01 of Mazzanti Automobili; and I point out to you the link to see all the exclusive... - Continua »
Mclaren
-
4860 – Auction Milano Autoclassica
4860 is the number of the registration given me by RM-Sotheby’s for the largest auction of cars, in according of the opinion of many, in the automotive... - Continua »
- Body shop mechanic and car manufacturers, bewitched by boats
- The list of the most read posts of 2015 of Automotive Space
Mercedes
-
Dallara – It’s a beautiful story
Cesare Fiorio, Frank Williams, Mario Andretti, Jean Todt (and other racing drivers and managers) describe not one but several beautiful stories, all of... - Continua »
- 2018, the list of the most read posts on Automotive Space
- What do I have to expect if I choose an electric car?
Mini
-
What do I have to expect if I choose a hybrid car? (Parallel hybrid)
After the posts about the CNG and LPG engines, let’s focus on the hybrid cars and their advantages. Hybrid vehicles use multiple traction energy... - Continua »
- In search of the lost platform (as long as cross-segment)
- Interview with Sergio Solero, Sales Director of BMW Italy - 2^nd Part
Mitsubishi
-
Electrical: one step forward and three back. Long live hypocrisy!
It has been talking so much about electric: new awareness of consumers, opportunities to not miss…untill those who (like me) recalls it as “naif... - Continua »
Mopar
-
Interview with Pietro Gorlier, President and CEO – Mopar® – 2^nd part
…from the first part! May I ask a more generic question? What professional differences are there, for a person in your position, between working... - Continua »
- Interview with Pietro Gorlier, President and CEO - Mopar® - 1^st part
- Interview with Adriana Maria Quaglia, FGA and Chrysler Customer Innovation Manager for the EMEA
Nissan
-
What do I have to expect if I choose an electric car?
We have finally reached the third type of “alternative” power source, currently offered by OEMs on the market. After the well known sources,... - Continua »
- What do I have to expect if I choose a hybrid car? (Hybrid series)
- Automotive factories, back to the roots?
Opel
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Why does PSA want to buy OPEL and VAUXHALL?
- Body shop mechanic and car manufacturers, bewitched by boats
Peugeot
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- What do I have to expect if I choose an electric car?
- Body shop mechanic and car manufacturers, bewitched by boats
Porsche
-
Dallara – It’s a beautiful story
Cesare Fiorio, Frank Williams, Mario Andretti, Jean Todt (and other racing drivers and managers) describe not one but several beautiful stories, all of... - Continua »
- The Concorso d’Eleganza Villa d’Este: Cars Elegance without time
- It is enough the name and not the essence. Digital natives and the automotive.
Qoros
-
The list of the most read posts of 2015 of Automotive Space
Automotive Space doesn’t aim the news, but the analysis and insights in the automotive sector. The list of the 10 most read post of all time, is... - Continua »
- The list of the most read posts of 2014 of Automotive Space
- Interview with Maurits Aalberse, Director of Connected Services at Qoros 2^nd part
Ram
-
FCA: the future after Marchionne
It has been no more than 8 months, even if it seems more, from when the Market value of FCA with Ferrari and CNH has reached the value of 73 billion dollars... - Continua »
- RAM PROMASTER CITY RUNS FOR TURIN
Renault
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- Automotive factories, back to the roots?
- Time stays, carmakers go.
Rolls Royce
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
Seat
-
At last! Up!+Citigo+Mii surpasses Panda
Lets say once and for all . AT LEAST! We have had enough about the torment dealing with the Panda (Italian approximation sign) rose after the press... - Continua »
- Automotive Space in the 30 most influential European digital media in Martorell
- In search of the lost platform (as long as cross-segment)
Skoda
-
When the eastern wind…
I have already had occasion to say that the world of the automotive and the recreational marine one are very close. In general, the world of boating retraces... - Continua »
- At last! Up!+Citigo+Mii surpasses Panda
- In search of the lost platform (as long as cross-segment)
Subaru
-
Time stays, carmakers go.
In Italy, in five years, carmakers have lost more than 1,600 dealers, while the dealers of trucks (550 in 2009), today are only 110. Also in the ultra-efficient... - Continua »
Suzuki
-
What do I have to expect if I choose a hybrid car? (Hybrid series)
In this search for the perfect engine for our daily needs, we will now focus on the second type of hybrid; the hybrid series. Also in the hybrid series... - Continua »
- Seventh commandment: you shall not steal (the outboard motor...)
Tata
-
Jaguar: new models and engines
Jaguar officially announced the upcoming arrival of the XE, the new “middle” model that is going to fight against the premium models for excellence,... - Continua »
- Fiat World: Anno Domini 2013
- What Dealers can learn from JFK?
Tesla
-
Self-driving even at sea
While the route of cars with self-driving proceeds towards trials, agreements and insurance and legislative formulations, nautical and commercial shipping... - Continua »
- What do I have to expect if I choose an electric car?
- 4860 - Auction Milano Autoclassica
Toyota
-
What do I have to expect if I choose a hydrogen-powered car?
We have come to the end of my overview of alternative fuels, compared to the “classic” petrol and diesel, which we can currently find available... - Continua »
- What do I have to expect if I choose a hybrid car? (Parallel hybrid)
- FCA: the future after Marchionne
Triumph
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
Volkswagen
-
Turin and the art of coachbuilders (1946-1980)
First of all Massimo Porta is an “old” friend: I met him during the army service – 45 year ago more or less – and we did many things... - Continua »
- What do I have to expect if I choose an electric car?
- What do I have to expect if I choose a hybrid car? (Parallel hybrid)
Volvo
-
FCA: the future after Marchionne
It has been no more than 8 months, even if it seems more, from when the Market value of FCA with Ferrari and CNH has reached the value of 73 billion dollars... - Continua »
- The tsunami autonomous car is drawing near the automotive
- Bertone, the epilogue of the last coachbuilder
Yamaha
-
Seventh commandment: you shall not steal (the outboard motor…)
The theft of outboard motors, as well as that of small boats, dinghies and water motors, isn’t a recent phenomenon but in the last years it has become... - Continua »
Marine
Self-driving even at sea
While the route of cars with self-driving proceeds towards trials, agreements and insurance and legislative formulations, nautical and commercial shipping fields move in the direction of Self-navigation. The boost, again, comes from the Northern Europe, in the specific from Norway, the same country which sees the market of electric cars goes up of 31% for registrations in 2018 (over 40% if we include hybrid cars) mainly due even to strong government incentives. Vard shipyard, from Fincantieri group, is building up a container ship with a totally electric propulsion and with self-navigation systems. “Yara Birkeland“, this is the name...Electric Cars
What do I have to expect if I choose an electric car?
We have finally reached the third type of “alternative” power source, currently offered by OEMs on the market.
After the well known sources, that is LPG and CNG, I examined the various type...
